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Terms & Conditions

Effective Date: [4th Feb, 2025]

Welcome to http://kenvia.net (“Website”). By accessing or using our Website, you agree to comply with and be bound by the following Terms & Conditions (“Terms”). Please read these Terms carefully before using our services.

  1. Definitions
  • KEnvia: Refers to the integrated package forwarding services from South Korea under the KEnvia brand.
  • Service: All services, products, and software provided by KEnvia, including package forwarding, storage, and logistics solutions.
  • User: Any individual who accesses or uses the KEnvia services.
  • Recipient: The person or entity designated by the User to receive the goods shipped through KEnvia.
  • Inbound Package: A package received at KEnvia’s warehouse that was ordered by the User.
  • Outbound Package: A package prepared and shipped by KEnvia from its warehouse to the User’s designated Recipient.

 

  1. Scope of Services
    KEnvia provides the following services:
  • Address Provision: Assigns a Korean Warehouse address for receiving packages on behalf of the User or Suite No.
  • Incoming Order : The User submit an Incoming Order Form, including the domestic tracking number and item details of your incoming package, before it arrives at our warehouse.
  • Assisted Purchase: KEnvia will purchase the item that you want by your request (Includes orders, payments, and delivers the products you find and registers them with your Incoming Order).
  • Package Forwarding: KEnvia ships your package to your place (Includes receiving, storing, repacking, consolidating, and internationally shipping Inbound Packages).
  • Storage Services: Package storage for a specific period at KEnvia’s warehouse facilities.
  • Shop: Kenvia Shop is an online store dedicated to K-POP and Korean merchandise, offering a wide range of products for K-global fans.
  • Customer Support: 24/7 email-based assistance for User inquiries.

 

  1. User Responsibilities
  • Use lawful: Use the Website only for lawful purposes and in accordance with these Terms.
  • Accurate Information: Users must ensure that their account details, shipping addresses, and declared package contents are accurate and up-to-date.
  • Prohibited Items: Users are prohibited from shipping items deemed illegal, hazardous, or restricted under applicable laws or KEnvia policies. Prohibited items include but are not limited to firearms, explosives, and perishable goods.
  • Inspection Responsibility: Inspection Responsibility: Users shall be responsible for inspection by referring to inspection comments, photos, etc. provided by KEnvia and shall be deemed to agree if the inspection opinion is not presented for a certain period of time.
  • Customs Compliance: Users must provide accurate customs declarations and are responsible for any duties, taxes, or fees associated with their shipments.
  • Timely Payment: Users must ensure timely payment of all fees associated with the Service.

 

  1. KEnvia Rights and Responsibilities
  • Inspection Rights: KEnvia reserves the right to inspect Inbound Packages to ensure compliance with its policies and applicable laws.
  • Liability Limitation: KEnvia is not liable for delays, damages, or losses caused by incorrect User information, prohibited items, or third-party carriers.
  • Service Modifications: KEnvia may modify, suspend, or terminate any part of its Service without prior notice.
  • Storage Limitations: Packages stored beyond the specified free storage period may incur additional charges or be subject to disposal.

 

  1. Fees and Payments
  • Fee Structure: Service fees are outlined on the KEnvia website and include charges for storage, repacking, shipping, and optional add-ons.
  • Payment Methods: Users may pay via credit card, PayPal, or other accepted methods as specified on the KEnvia website.
  • Refund Policy: Refunds are subject to KEnvia’s refund policy, detailed on the website.

 

  1. Dispute Resolution
  • Governing Law: These Terms and Conditions are governed by the laws of the jurisdiction where KEnvia is headquartered.
  • Dispute Mechanism: Any disputes arising from the use of the Service must first be addressed through mediation. If unresolved, the dispute will be settled in a court of competent jurisdiction.

 

  1. Package Handling and Delivery
  • Delivery Timeframes: Estimated delivery times are provided but not guaranteed due to factors beyond KEnvia’s control, such as customs delays.
  • Undeliverable Packages: If a package cannot be delivered, KEnvia will notify the User and may arrange for return shipping at the User’s expense.

 

  1. Data Privacy
  • User Data: KEnvia collects, uses, and stores User data in accordance with its Privacy Policy, available on the website.
  • Data Sharing: KEnvia may share User data with third-party service providers as necessary to fulfill the Service.
  • We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union (EU).

 

  1. Changes to Terms
    KEnvia reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on the KEnvia website. Continued use of the Service constitutes acceptance of the updated Terms.

 

  1. Contact Information
    If you have any questions or concerns about these terms and conditions, you can contact KEnvia’s customer support team on the website or via email below.

 Email : support@kenvia.net

This document constitutes a complete agreement between the user and KEnvia regarding the use of the service.