When you sign up on the KEnvia site, you are automatically assigned a Suite Number.

This number acts as your unique customer ID and designates your personal space within the KEnvia warehouse.

📦 Important:

When placing orders from Korean online stores, make sure to include your Suite Number in the shipping address.

This ensures your package is correctly identified and delivered to your assigned space at our warehouse.

KSTORY EU Express is a special delivery service operated in partnership with KSTORY, a logistics partner based in Spain.

It offers a convenient and cost-effective way to ship packages to EU countries, with several key benefits:

1. Streamlined EU Shipping

   All customs procedures are handled by KSTORY in Spain. After customs clearance, your package is reshipped domestically within the EU, ensuring smoother and faster delivery.

2. Lower Shipping Costs

   Your package is shipped together with other customers’ packages, which helps reduce the overall shipping fee compared to standard express options.

3. Affordable Customs Clearance Fee

   The customs service fee is just $8, significantly lower than typical express services that charge $15–$30.

4. Support for Documentation

   KSTORY takes care of complex customs document requests on your behalf, especially for items that require additional verification.

EU countries have strict import regulations on certain categories of goods. The following items are generally not allowed to be imported:

• Food and beverages

• Kitchenware that comes into direct contact with food

• Cosmetics and liquid products

• Toys for children under the age of 12

• Electronic products without CE certification

❗ Important Notice:

If you attempt to import any of these restricted items, your package may be subject to customs inspection.

Depending on the outcome, customs may:

• Dispose of the item locally (with disposal fees and possible penalties charged to you)

• Return the item to Korea (return shipping costs will also be billed to you)

📌 We strongly recommend checking your country’s import regulations before placing an order.

If you’re unsure whether your item is eligible, feel free to contact our customer support in advance for assistance.

Yes.

As of the 2023 update to EU import regulations, all goods imported into EU countries are subject to taxes and customs processing fees, regardless of the item’s value.

Here’s what you can typically expect to pay:

1. Value-Added Tax (VAT) — based on your country’s local rate (e.g., 21% in Spain)

2. Customs Duties — depends on the type of product (may be exempt with an FTA)

3. Customs Processing Fee — varies by shipping carrier or customs broker

   • Example (via Spanish post office):

     • €4.20 VAT (for a €20 item)

     • Customs Duty (varies or exempt with FTA)

     • Processing Fee: €15–€30

💡 That means you may need to pay €19 to €35 or more upon delivery, depending on the product and shipping method.

📌 We recommend checking your country’s customs policies in advance. If you have any questions, please contact our support team — we’re happy to help!

KSTORY EU Express offers lower shipping costs thanks to its bulk shipping model and efficient customs handling:

1. Bulk Shipments

   KSTORY consolidates packages and ships in large volumes to EU countries twice a week, allowing them to secure discounted international shipping rates.

2. Economical Customs Processing

   Since multiple packages are processed together, customs handling fees are significantly reduced compared to handling individual shipments.

Thanks to these advantages, the total cost of shipping—including delivery and customs processing—is generally lower than standard express services.

No.

When you purchase an item through the KEnvia Shop, the product is first delivered to your assigned Korean warehouse address, not directly to your home.

After your package arrives at the warehouse, you’ll need to submit a Shipping Request in order to have it sent to your international address.

💡 You can also consolidate items:

Combine KEnvia-purchased items with other packages you bought directly from Korean online shops (using your Suite number) — and ship them together to save on international shipping costs.

You’ll be charged only from the day your item physically arrives at our warehouse.

Even if you submit your Assisted Purchase request in advance, storage fees do not start until the product has been delivered to your assigned warehouse space.

So, if your pre-ordered item arrives a month later, storage time starts from the arrival date, not from your request date.

📌 Enjoy peace of mind — your storage period begins only when your item is safely in our hands!

Yes!

If you’re ordering large, lightweight items like body cushions or plush toys, you can significantly reduce shipping costs by requesting our vacuum packaging service.

This service compresses bulky items to reduce volumetric weight, which is what most international couriers use to calculate shipping fees.

📌 Please note:

Vacuum packaging is an optional paid service, and charges will apply based on item size and handling.

If you’re interested, simply leave a note when submitting your Shipping Request, and we’ll take care of the rest!

Yes, you can ship fragile or sensitive items — but with caution.

To help protect your items during international shipping, we offer:

• Extra bubble wrap packaging

• “Fragile” stickers on all sides of the box

These services enhance protection, but please understand that perfect safety cannot be guaranteed during international transit due to factors beyond our control.

💡 For added security, we highly recommend using our shipping insurance service.

In the rare case of damage or loss, compensation may be available after review with the courier and insurance provider.